Can not retrieve balance on 3g ****le

Can not retrieve balance on 3g ****le after months of issues HOURS in the voda shop and on the phone..i still can not get my balance from vodafone window on pc ..check balance...had to enquire balance through the \my vodacom"website ..this worked fine for a couple of times..NOW zultch..no balance check on web or pc... After several letters..via e mail..phone calls ...tech call logs etc..nothing...Vodacom gave me a flat ignore.. only feedback I got was from rude technicians who \""think\"" I have no idea how this works...AFTER 5 YEARS..ps: I pay for my gigs/megs... how can i use my megs last in first out..but carried megs over to the next month..the total...Absolutely no service...I can not manage my megs and have thus no idea what is left...working from home this is totally unacceptable...worst service I ever had..."""