Can not Repair Tab

took my handset in for repair, came back as they do not have spares to fix handset. i asked them then to compensate with another handset, seeing that i'm still paying on this contract, even after telling them i'm a loyal customer for the last 12 years and have in total 4 contract lines with them, they just brush me off. they should be bladdywell more considerate to their loyal customers.....i'm on the verge of taking my support to a different provider once all my contracts expire...Vodacom in my eyes at this moment is a ****ty network provider.