HK
Heinz K
1 reviews | Active since Sept 2020
08 Jan 2025, 11:06
CaN NOT PROCESS A CANCELLATION OF A LINE
I have been trying to get through to an Agent at the cancellations depart. I press option to to speak to an agent and all I get is that once I end the call I will receive an SMS and Email to confirm that my line is cancelled. I have probably done this more than 20 to 30 times since December and I get the same result, namely no Agent to confirm and no Email to confirm.
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Vodacom's replyOfficial
08 Jan 2025, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2025, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team