PP
Paul P

1 reviews | Active since Nov 2011

26 Dec 2016, 12:40

Can not phone, sms or use data after upgrade for 26 days now.

<p>I upgraded my phone in November and it worked fine until the new contract kicked in 1 December. I have spend hours on the phone with customer care and 'n half a day instore. Only to be told the wil escsalete the problem. Later I will receive a sms that my call has been closed. If customer support can not sort the problem or instore what am I suppost to do next? It seems that Vodacom coud not care you are only a number. Today is day 26 and no one is working on the problem.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Dec 2016, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team