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keenan B

1 reviews | Active since Nov 2016

29 Nov 2016, 09:27

Can not make call, nobody is able to help at Vodacom customer care or at vodacom outlet

<p>On friday 25 November 2016, I was on a call and my line got cut.</p> <p>When i tried to make call again, it said call ended.</p> <p> </p> <p>I called vodacom customer care, and had to hang on the line for over a hour and the problem still was there.</p> <p>I can not make calls.</p> <p> </p> <p>I than called vodacom customer care on saturday 26 November 2016, again ± 5 times, each consultant tries different troubleshooting ideas</p> <p> </p> <p>I am still experiencing the same issue, i can not make calls and its Monday 29 Novemeber 2016</p> <p> </p> <p>I am so angry at this point</p> <p> </p> <p>I feel its not fair, to pay for something and you cant even use it</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team