Can not get hold of a customer care agent

<p>I needed to get hold of a customer care agent to query something on my account. It took 20 minutes to get hold of a customer care agent. I went through every option on the menu several times before I was gien the option of speakign to an agent.</p> <p> </p> <p>Not only is this frustrating for me but by the time I get through to an agent I was so frustrate I found it difficult not taking my frustrations out on them.</p> <p> </p> <p>This is a ridiculous waste of time!</p>