AK
Alexander K
1 reviews | Active since Sept 2013
31 Aug 2020, 13:06
Can not cancel my Vodacom contract.
Please avoid mobile phone contracts with Vodacom.
I have been a loyal customer of Vodacom for over 10 years and am now trying unsuccessfully to cancel my phone contract with them since June 2020. I have emigrated and no longer need their services.
They just keep on billing me monthly for a 24 month contract that expired in May and I do not know how to stop it.
I would not advise anyone to sign any contract with vodacom. Once you have signed, you are trapped. Beware!
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Replies (2)
Vodacom's replyOfficial
31 Aug 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AK
Alexander K's updateReviewer Update
01 Sept 2020, 17:01Today my wife tried again, with the help of the local Vodacom dealer in Robertson to stop the contract without any success and now has to go to Worcester, because Robertson does not take payments?!? This is costing me thousands of Rands and this to only try and CANCEL a contract that is well over 24 months. I have explained to you that I am outside of the country and can not cancel the contract by phone as dictated by your Devious Cancelation Policy. Vodacom, you are *****ING from me!
AK
Alexander K's update01 Sept 2020, 17:01
Reviewer Update
Today my wife tried again, with the help of the local Vodacom dealer in Robertson to stop the contract without any success and now has to go to Worcester, because Robertson does not take payments?!? This is costing me thousands of Rands and this to only try and CANCEL a contract that is well over 24 months. I have explained to you that I am outside of the country and can not cancel the contract by phone as dictated by your Devious Cancelation Policy. Vodacom, you are *****ING from me!