Can not cancel existing contract

Hello Peter. i am so unhappy with the service Vodacom is rendering these days. I wanted to cancel an existing contract. I went to their branch in Carnival mall last week on Sunday and was told my current contract has been moved to a \new environment\" of which the staff have no direct access to. they gave me this number to call *** of which i had been calling for the whole of last week but cannot get help. I am very frustrated and angry cause they will keep on deducting my money for the contract i no longer use. <br> Please help me. "