Can it get any worse?

<p>We have a problem with an account after upgrading. Vodacom sent us a stupid account with double debits and zero explanations as to the reasons thereof. We called the customer (don't) care centre, and after having being transferred 4 times and waiting on the line for 79 (yes SEVENTY NINE) mintues, I was cooly informed that a query was logged and IF Vodacom decides to do anything , I will be informed within 7 to 14 days!! When I tried to call the head office to speak with the head of customer care, the switchboard simply transferred me to the call centre in PE! I guess the over-paid bosses are simply too busy counting money to take call from customers. This is definitely the worst organisation a South African consumer can deal with. They simply don't care about customer satisfaction because they know the alternatives are equally atrocious.</p>