Can it be that difficult?

<p>Since I upgraded my package with Vodacom my number sending function does not work. I have called Vodacom now 4 times already to get it fixed. Every time the agent tries some or other "process" to set it right and every time I must wait for the "process" to finnish. Then 3 hours, then 24 hours, then 3 working days, and so it continues. My last reference number is 1- ********** 310479. Can somebody please fix this problem?</p>