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LB
Lucy B

1 reviews | Active since Dec 2019

17 Dec 2019, 16:55

Can Insurance pay up for a new device

I have blacklisted my phone on Saturday the 14th of December 2019 at night after struggling to get hold of vodacom customer care. The lady who assisted me didn’t send me the ITC number like she said she will on the number I called with, then I had to recall the customer care again on Monday as in yesterday then finally got the ITC number. Went to the Police to open a case for my ****** bag that had my phone in it. The same day submitted my claim at the vodacom insurance and today I did a follow up on the claim because I need a phone so desperately before I can go home then I hear my claim was declined based on what I don’t know because I pay the insurance every single month... Can I be assisted quickly because I need a phone

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Replies (3)
Vodacom
Vodacom's reply18 Dec 2019, 07:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Lucy B's update18 Dec 2019, 09:45
Reviewer Update
I hope Vodacom will be able to help me as soon as possible and resolve this. It’s awful not to have a phone but yet I’m paying insurance for it and again they are going to deduct the money month end. I’m so disgusted with the news I got yesterday
LB
Lucy B's update18 Dec 2019, 14:11
Reviewer Update
I went to the store again and tried calling the vodacom insurance, we stayed on the line for 30 minutes but there were no consultants who helped us and apparently the insurance hasn’t been answering the calls this week. I need help as soon as possible because all this is just bull no customer will tolerate.