MP
Maria P
1 reviews | Active since Jan 2011
19 Jan 2022, 20:11
Can I stop paying this non-existing contract?
Please see my complaints on 29/09/2021, 12/11/2021 and 6/12/2021.
You keep on promising me that someone will contact me, but I am still waiting.
As far as I am concerned, no contract exists, because in the last recorded telephone conversation between me and one of your representatives, I said that I don't want a 3 year contract. I was told that an agent would contact me. After that I was told that a senior person will contact me.
I am still waiting.
I assume if I simply stop paying this non-existent contract, I will finally get a response?
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Replies (3)
Vodacom's replyOfficial
19 Jan 2022, 20:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jan 2022, 20:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Maria P's updateReviewer Update
25 Jan 2022, 11:05They have indeed (FINALLY) contacted me, after FOUR months of trying! It seems the only way to get a reaction is to threaten to stop payment.
As we are now reverting back to my old contract, I would like to know if I am going to be refunded for the (unused) device that I am now returning, as there were down payments deducted.
The previous contract I had, is now past its 2 year period, so I will be shopping around for a new one from other service providers. I am sad to say goodbye to Vodacom, as I had never used another service provider since I bought my first mobile phone in 1995, but after my recent bad service, I simply have no other option.
As we are now reverting back to my old contract, I would like to know if I am going to be refunded for the (unused) device that I am now returning, as there were down payments deducted.
The previous contract I had, is now past its 2 year period, so I will be shopping around for a new one from other service providers. I am sad to say goodbye to Vodacom, as I had never used another service provider since I bought my first mobile phone in 1995, but after my recent bad service, I simply have no other option.
MP
Maria P's update25 Jan 2022, 11:05
Reviewer Update
They have indeed (FINALLY) contacted me, after FOUR months of trying! It seems the only way to get a reaction is to threaten to stop payment.
As we are now reverting back to my old contract, I would like to know if I am going to be refunded for the (unused) device that I am now returning, as there were down payments deducted.
The previous contract I had, is now past its 2 year period, so I will be shopping around for a new one from other service providers. I am sad to say goodbye to Vodacom, as I had never used another service provider since I bought my first mobile phone in 1995, but after my recent bad service, I simply have no other option.
As we are now reverting back to my old contract, I would like to know if I am going to be refunded for the (unused) device that I am now returning, as there were down payments deducted.
The previous contract I had, is now past its 2 year period, so I will be shopping around for a new one from other service providers. I am sad to say goodbye to Vodacom, as I had never used another service provider since I bought my first mobile phone in 1995, but after my recent bad service, I simply have no other option.
MP
Maria P's updateReviewer Update
07 Feb 2022, 17:19For the record, no-one has contacted me about collecting the unused phonr or to answer my query about how my payments are going to be refunded.
Do you want me to write a new compaint on the issue???
Do you want me to write a new compaint on the issue???
MP
Maria P's update07 Feb 2022, 17:19
Reviewer Update
For the record, no-one has contacted me about collecting the unused phonr or to answer my query about how my payments are going to be refunded.
Do you want me to write a new compaint on the issue???
Do you want me to write a new compaint on the issue???