Can I speak to a human

I've been trying to contact Vodacom with an upgrade query. There is a very long voice prompted process and then eventually when I get through to a consultant the call just drops while I am talking. Went on the vodacom website to request a call back, which is also not working. Everything is either voice prompted or self help. I need to speak to someone - self help services might be nice, but sometimes your clients just need to speak to a human. I am actually at the point where I am so annoyed I'll rather just leave the upgrade and go over to another service provider.