Can I please have my phone re connected !!

My phone number has been disconnected and my Cell number deleted following non payment - I know it is my fault (blame the economy) I have since paid all arrear amounts as well as completed re activation documentation as well as paid the re connection fee at Chatz Greenstone. Chatz sent all relevant documentation to Vodacom on the 26/3/2015. I was told re connection can take a whopping 7 days !!! Yesterday i started enquiring with Vodacom how far this process is from happening. Was told that they haven't received my documentation. Faxed this through to 2 different people who assured me they would assist, and yes - you guessed it !!! They still haven't received the documentation and I have still not been re connected. After supporting Vodacom for 20 years+ i think that this is appalling service!!!! Oh - I am being told that they are having Technical issues !!! Really !!!???