can i please get what i am paying for

Dear Vodacom - i have purchased BIS on the 15th March 2016- and i had problems getting the services - i phoned customer care on the 16 and spoke to two agents of which i forgot their names.The first agent that i spoke to tried to help and i got the services working for a few minutes and problem came back and i phoned late in the afternoon and spoke to the second agent who advised me that he can see on the system that i phone and he said he will escalate the problem to technicians that will call me and they didn't and the only thing i got was an sms explaining what needs to be done on the settings of which i did -still nothing works -then i phoned on Friday 18th march spoke to an agent by the name of Anisha if its her real name cause she was rude i didn't get any help from her i asked to speak to her manager all she did was put me thru to after call survey - please pull that call and just hear how your trusted agent speak to customers .i asked for her name and surname and she told me that she cant give her personal details -(wow that's a first) .Please help kea kopa tlheng bathong