1 reviews | Active since Mar 2016
Can I have my data back. Stop lying to customers
<p>On Sunday (19/03/2017) I bought the 14 days 1GB data bundles. I used some but they expired the very same day while the sms stated very well that the airtime will expire on the 1st of APril 2017.</p> <p> </p> <p>On Monday morning I called Vodacom to inquire and I was told that they will submit an assessment to their IT dept and they will get back to me on Tuesday but they didn't. The also told me that I shouldn't buy airtime till the assessment is done but I kept on buying the just 4 u offers - which took up more of my money and I used up my talking points coz I use data for important things. So on Wednesday I called them again to ask about the report coz since no one contacted me on Tuesday. The consultant I was talking to on Wednesday told me that the Monday consultant filed a wrong assessment. She asked me to wait for another 2 days as she has to file a new assessment. Calming myself down I thought something right will be done. I used up more of my money on data since Vodacom decided to take my data and not come back to me. Now its Friday and I still haven't heard anything from Vodacom. I am so ****ed, am really annoyed coz of the services they are giving to me. They take my airtime and now am spending more than what I had to spend on airtime. They are lying to their customers.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
