NM
Nonhlanhla M

1 reviews | Active since Mar 2016

24 Mar 2017, 15:47

Can I have my data back. Stop lying to customers

<p>On Sunday (19/03/2017) I bought the 14 days 1GB data bundles. I used some but they expired the very same day while the sms stated very well that the airtime will expire on the 1st of APril 2017.</p> <p> </p> <p>On Monday morning I called Vodacom to inquire and I was told that they will submit an assessment to their IT dept and they will get back to me on Tuesday but they didn't. The also told me that I shouldn't buy airtime till the assessment is done but I kept on buying the just 4 u offers - which took up more of my money and I used up my talking points coz I use data for important things. So on Wednesday I called them again to ask about the report coz since no one contacted me on Tuesday. The consultant I was talking to on Wednesday told me that the Monday consultant filed a wrong assessment. She asked me to wait for another 2 days as she has to file a new assessment. Calming myself down I thought something right will be done. I used up more of my money on data since Vodacom decided to take my data and not come back to me. Now its Friday and I still haven't heard anything from Vodacom. I am so ****ed, am really annoyed coz of the services they are giving to me. They take my airtime and now am spending more than what I had to spend on airtime. They are lying to their customers.</p>

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2017, 07:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team