Can I have my confirmation email please, Vodacom? That’s all I need.

Getting hold of anyone who can help you resolve a SIMPLE problem, is like looking for sausage in a dog’s kennel.

I was phoned with an upgrade offer, and eventually found the offer that seemed to suit me. The biggest concern or request was that I PLEASE get an email as soon as possible stipulating the terms and conditions clearly. I was PROMISED multiple times, as I asked AGAIN to be sure, and the person took my new email address, to be sure they have they correct address to send it to.

Up til now, about a WEEK later, no email. The delivery has even been made to me, but I have seen no contract whatsoever.

To make matters worse, I’ve tried multiple channels (on the Vodacom sites and devices) to make contact and JUST ask for the email, and to date I’ve just been transferred from one person to another. The last person’s line was SO BAD, it’s hard to believe she works for a cellphone service. She could not help me, that’s how bad the line was.

I’m tired of chasing people who was offering ME a deal and now I have to chase them up. No one can just take my query and investigate or SEND ME THE EMAIL, it’s just transferring calls all the time. It is ridiculous and makes me doubt whether I even want this new contract. Trust is everything.