DM
Denzil M

1 reviews | Active since Mar 2009

26 Mar 2016, 16:54

Can Customer Service Get Any Worse?

I have been with Vodacom for about 20 years. I now have to register again on \My Vodacom\" the only problem is that I cannot complete the registration because I need to verify my email address by clicking on an email that Vodacom sends me. I click on it but to no avail. I have been on the phone with Vodacom \"customer care\" for nearly an hour on 5 different phone calls more than half of which I was cut off from. The last call lasted 29 minutes, I cannot verify the address and therefor cannot register and nobody at Vodacom can assist. You cannot go to other service providers because they are all as bad as each other!"

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2016, 08:03
Official
Hello denzil,

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Portal Team