Can anything be more pathetic

<p>I have now requested no less than 12 times (in writing) to be sent my monthly statement. Nothing,,,,, not for more than 2 years. In conversation last week (21 July) I was promised a letter in confirmation of the conversation, as well as these outstanding statements............ 5 days later,,,,,,,,,, nothing.</p> <p>The lack of technical knowledge instore is another sore point........... pathetic.</p> **********