Can anybody give an answer?

<p>Good Day</p> <p>I did a premature cancellation on my one number, paid the money and transferred all the documents, not once but numerous times, I was still billed as if the contract was never cancelled, I also when calling the call centre get told by certain people the number is on contract and by others its now prepaid, nobody knows what is going on, I emailed and my email was forwarded to cancellations with absolutely no reply, I called get transferred from one to another with the response being either my system is offline or you should talk to somebody else and get transferred, can anyone help me?</p>