Calls to the call center get dropped every time, or they have no idea what to do.

<p>I renewed my contract to a SIM only option for 24 months, as I was told the rep I could upgrade to a new phone anytime during that period. It turned out to be untrue. Under their 15 days "cooling off" period, I tried to reach them to change the renewal to keep on my actual contract running from month to month.</p> <p>When I get a rep, they don't know what to do and then the call gets dropped. This happens over and over again. Worst customer service ever.</p>