CALLS NOT ANSWERED

Apparently Vodacom has BIS issue since yesterday , its over 24 hours since my BIS has worked despite the payment been deducted from my account , <br> last nite the call centre staff said the issue would be sorted by today , still nothing , <br> <br> I have tried calling the customer care line this morning , held on for 10min and still did not speak to a consultant , <br> <br> this is honestly pathetic service all round!