AL
Arnold L

1 reviews | Active since Aug 2011

25 Feb 2019, 10:37

Calls from ***

<p>I keep receiving calls from ********** 296 -apparently affiliate with Vodacom. They offer promotions on data etc and I feel bul**** into providing personal details as I am busy at work and I just want to get them off my back...... I am not even sure this is legit, however they are obviously they have personal information belonging to me and its concerning. I would like a response from Vodacom as to who this number belongs to and why they are giving my details to an external service provider? Also, apparently I will now have a router delivered to me, which I dont want and I want whatever it is to be cancelled. I feel concerned for my personal information being distributed and would appreciate a response from Vodacom on this. They gave me their call reference number as ********** ********** 493.&nbsp;</p>

0
Replies (3)
Vodacom
Vodacom's reply25 Feb 2019, 12:06
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Feb 2019, 08:58
Official
Dear Arnold, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    
AL
Arnold L's update26 Feb 2019, 09:04
Reviewer Update
Vodacom has now clarified the matter.