PC
Pieter C

1 reviews | Active since Jan 2014

25 Aug 2016, 06:25

Calls dropping, sms's not going through... and Vodacom doesn't seem to care one bit!

<p>Even though Vodacom currently uses the strategy to advertise that they're the South African service provider that "drops the least amount of calls" (sad that a marketing campaign is built around a negative idea like that) I'm experiencing the exact opposite - in fact I'm basically dropping every single call I'm making - so how can another service provider be any worse in this regard?! It's so bad that now my sms's also stopped going through! So besides poor/no service, Vodacom is also busy with false advertising. I obviously phoned the call centre and they "logged the request" and promised to "phone me back to resolve it" - which obviously didn't happen! A few days later I phoned them again - a few times as the calls were all dropping even to their own call centre - and when I finally got through to a person named "Kghotso" and I explained the whole problem to him (in a very calm and decent manner), he simply put me through to the "please rate our service" section of the call... how shocking is that?! I then phoned back again just now and have typed this entire message just whilst having to hold the line... really PATHETIC Vodacom!!!</p>

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2016, 06:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team