DN
Danielle N
1 reviews | Active since Dec 2012
02 Oct 2023, 16:04
***** calls asking for ID
Did an online upgrade. Got a call from an agent asking for my id. Sounded super *****, so I said no and told her I won't repeat my ID over the phone. I put the phone down.
If you can't verify someone without repeating their whole id over the phone why don't you ask for an email with a copy of the id? Or ask their DOB. Address.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Oct 2023, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2023, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Danielle N's updateReviewer Update
03 Oct 2023, 10:48Again received a call to ask for my ID. The POPI act states I can present my ID to you but it is my right to decline giving you my details over the phone. I will cancel my contract now because you are not in compliance with the law.
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Danielle N's update03 Oct 2023, 10:48
Reviewer Update
Again received a call to ask for my ID. The POPI act states I can present my ID to you but it is my right to decline giving you my details over the phone. I will cancel my contract now because you are not in compliance with the law.
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Danielle N's updateReviewer Update
03 Oct 2023, 10:53I have reported you to the NCC. What you are asking for is against the law.
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Danielle N's update03 Oct 2023, 10:53
Reviewer Update
I have reported you to the NCC. What you are asking for is against the law.