Calling Identity

I called the Contract Department on 11-04-2015 regarding one of my contracts. The lady that was helping me offered to give me a free Calling Identity and cancelled the one I was paying R9.50 for. I started receiving calls without an identity, all of them were showing UNKNOWN. On 12-04-2015, I called you Customer Care Department several times trying to sort out the problem and it was not sorted out because on the side of the Customer Care Consultants it shows that the Calling Identity is active. On 13-04-2015, I called the Customer Care Department again, I spoke to a guy name Zama who logged a request with the technicians (Ref. No. S3-8253L-LOIOI) but since then I've been calling Customer Care regarding this logged request and every time I get the same response \the logged request is still pending"and to my surprise the sms I received from Vodacom with the reference number was stating that I'll get a feedback within 24 hours but now I'm the one calling Vodacom everyday (it's been 5 days now) . Firstly"