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MV
MP V

1 reviews | Active since Aug 2013

06 Apr 2020, 17:20

Caller Tone *****!!

So i would like to know when did i sign up for this stupid caller tone. Why have you been *****ing my airtime that i bought with my own money. I did not give Vodacom permission to deduct airtime for a caller tone.

I've recently read about an article where a customer actually posted the matter on mybroadband.

Let me post the link for you in case you missed it.

https://mybroadband.co.za/news/cellular/341891-vodacom-put-a-welcome-tone-on-my-phone-without-my-permission.html

This is ridiculous!!

Please refund me my airtime that you've been *****ing or else this will have to be escalated further.

I was once a happy Vodacom user but your service has been pathetic lately!

0
Replies (4)
Vodacom
Vodacom's reply07 Apr 2020, 07:09
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

MV
MP V's update07 Apr 2020, 16:53
Reviewer Update
And I just noticed that I've been billed for a service called "Hooked" and I was being charged R10.00 for something I did not agree to.

So R7.00 for the caller tone and R10.00 for hooked???

What in the world is going on?!?!

Could you please correspond via email as I'm unable to take your calls as I am working.
Vodacom
Vodacom's reply08 Apr 2020, 15:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team 

Best regards,

MV
MP V's update08 Apr 2020, 16:52
Reviewer Update
Could I please get a bill statement for all the times I was billed for something that i did not subscribe to.

Reimbursing with a R100 for something that has been going off my account since January as I was told is a complete joke.

You literally took R40 in one day... and you reimbursing me with a R100??

I would like a bill statement from November 2019 to date... please.

For the caller tone and for something called hooked.