JD
JD D

1 reviews | Active since Mar 2009

10 Aug 2016, 11:08

Caller Line Identity NOT active

<p>I've been struggling since Friday 5 August to get somebody to fix my caller line identity when I receive phone calls.</p> <p>I've phoned 7 different people at Vodacom Customer Care and everytime they advise that it's been activated and I should give it 1 to 24 hours to be fixed. It is still yet not resolved.</p> <p>The problem I have is that whenever I receive ANY call from anywhere it shows on my phone as 'ÜNKNOWN"</p> <p>First of all I did not make any changes to my mobile phone settings and everything was working 100% untill last week then I started receiving phone calls as UNKNOWN! Why did Vodacom make these changes without notifying me? And why can't they fix it again?</p> <p> </p> <p>Please advise ASAP!!</p>

0
Replies (3)
Vodacom
Vodacom's reply10 Aug 2016, 11:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JD
JD D's update11 Aug 2016, 11:23
Reviewer Update

Hi

I am STILL waiting for your consultant to contact me?? My problem is still ongoing. This is really causing me ALOT of inconvenience. Why do I pay you 1K a month if you give me such poor poor service!!

JD
JD D's update15 Aug 2016, 12:59
Reviewer Update

All sorted ;)