1 reviews | Active since Apr 2016
Caller Line Identification Charges? Misleading
I do not understand - I read the terms and conditions in your adverti*****ts regarding the Huawei P8 Lite deal for \only R199 per month\". Naturally, this lead me to believe that in order to get the deal, I would be paying R199 per month. It does not specify additional charges. <br> <br> Yet, when I went to the shop to review, I was informed that I would need to pay an additional R15 per month for Caller Line Identification - a service that is standard and free on prepaid. <br> <br> The R15 a month is hardly a large charge, but the principle of the matter is that Vodacom's adverti*****ts are misleading - hidden costs and additional charges for basic services are included that the client is obliged to take. Due to this, before accepting the contract, I will be carefully reviewing the actual cost of services between the different providers and will encourage others to do the same.<br> <br> I feel this charge should be removed, on ethical grounds. Please take this complaint under due consideration and either specify these charges from the beginning or remove them completely. Appending hidden costs to simple contracts appears nefarious and underhanded and I would encourage Vodacom to act with greater decorum. "
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
