GR
Gilda R

1 reviews | Active since Sept 2012

12 Aug 2016, 08:50

Caller Line ID not active after upgrade

<p>I upgraded by contract in April 2016.</p> <p> </p> <p>I was first placed on the wrong contract, this was resolved</p> <p> </p> <p>Then my caller line ID would not work. Not matter how many times I contact the service desk the relevant person is unable to activate my caller ID.</p> <p> </p> <p>I am now not able to buy data. I submit the request via SMS or the mobile app and the data does not load.</p> <p> </p> <p>I am beyond frustrated with the ''system problems'' at Vodacom</p>

0
Replies (2)
Vodacom
Vodacom's reply12 Aug 2016, 08:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Aug 2016, 14:07
Official

Dear Client.

Please accept our sincere apology for the delay in this regard. We loaded CLIP and 1GB free data bundle on your number.

Kind regards