CW
Chantel W
1 reviews | Active since Sept 2012
24 Oct 2018, 08:34
Caller Identity
I think it's absolutely pathetic the way Vodacoms systems work.
The ironic thing is that the call centre / Vodacom centre never picked up that my account was in arrears until I called them. Which was for almost 3 months. I am very sure to this day if I haven't called to inform them, they still wouldn't have picked it up. My account has automatically been changed from a Redplan to Top up and now I don't have caller identity.
Do not penalise me for errors that were made on your side first. I will be taking this matter further.
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Replies (2)
Vodacom's replyOfficial
24 Oct 2018, 08:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2018, 08:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Oct 2018, 10:01Dear Chantel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly regarding your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly regarding your query. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 Oct 2018, 10:01
Official
Dear Chantel,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly regarding your query. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised you accordingly regarding your query. Regards Consumer Website Team(SA)
Best regards,