JK
Jocelyn K

1 reviews | Active since Feb 2017

29 Jun 2017, 10:33

Caller identification service

<p>I have recently upgraded to a top up package from a prepaid package about 1 month ago. I recently noticed that my caller identification had dissapeared as all call received reflect as Private or Unknown. I called the customer care line this morning to enquire and was advised that i now need to pay for a service that i was enjoying as a prepaid customer without ever having to pay. i feel as as if Vodacom is trying to exhort money in every way possible as i am now expected to subscirbe to this service for a monthly fee. When i signed up, this was NEVER indicated which is completely pathetic.</p>

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Replies (2)
Vodacom
Vodacom's reply29 Jun 2017, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 Jun 2017, 10:56
Official

Good day,

As per our telephonic discussion

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,