Caller Id unknown paid for but not received

<p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">So I have been paying for my caller id(Yes you have to pay when on contract) on my contract now for 2 months and it still shows as unknown whenever someone calls me. I have been to 2 different branches, emailed Vodacom and called them a couple times. So now this seems like my only option to solve the problem. The service from Vodacom's call center is pathetic. They even hung up will talking to a </span><span style="color: #555555; font-family: Verdana, sans-serif; font-size: 10.5pt; line-height: 107%; background-color: white;">consultant in store.</span></p> <p><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;"> <br /></span></p>