Caller ID turned into Pay as you go

I added to my account caller ID and my account was mistakenly changed to a pay as you go with no way to add money to the account. So I am effectively able to use any data or voice calls or sms.<br> This is unacceptable, so far I have been on the online chat twice and been told it would be escalated and that someone will get back to me.<br> I have heard nothing.<br> <br> reference number: ***<br> <br> I was also sent a reference that said it had been closed with a different reference number: ***