Caller ID free for Pay As U Go Customers but Contract Customers Pay for this service

A Few Did You Knows :

When you sent an email to Vodacom Customer Care, they reply with a case number but imform you to click on the link that has now replace Customer Care his name is Tobi.

When Tobi can not help you and u ask to chat to a human... Tobi inform yoi no human is available right now. And then nothong happens.

I am not to sure what to do ?

And did you know..

Caller ID is Free to Pay as you Go Customers but Contract customers must pay R10 per month for that service.. just a question are Contract customers paying for Pay as You Go customers to have this service for free ?

My opportunity with Vodacom can not be discuss here but I hope a senior manager at Vodacom can contact me