Caller ID deactivated after upgrading

<p>I upgraded my contract a week ago and received the phone and everything was fine until today. Since the new contract took effect, I take it from 1st Feb, my caller ID no longer works. When I phone customer care to have it reactivated I am kept on hold for 30 mins each time and seeing as I have to work for a living I must eventually hang up (there is also no email contact detail). I never instructed anyone to deactivate this service and from what I have seen from my spouse, who also upgraded at the same time, her caller ID is working fine even after the new contract kicked in. What is going on at Vodacom? Why are you wasting my time? I'm rating you one star.</p>