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Chantel W

1 reviews | Active since Sept 2012

17 Jul 2019, 09:43

Caller ID

Caller ID switched off. I DO NOT have the time to phone yous every 5 minutes to try and resolve the Caller ID. Everyone tells me a different story, and I do not care what it takes but this needs to be sorted out within the next hour.

DO NOT tell me that you DO NOT have the ability to activate it, coz that is an absolute lie, as it was previously activated. If Im not mistaken, R10 was taken from my prepaid account to activate it, thus you can do it again.

I am not able to take calls so please communicate on email.

0
Replies (3)
Vodacom
Vodacom's reply17 Jul 2019, 09:54
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Jul 2019, 09:23
Official
Good day Chantel,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

We have responded via email.

Regards 

Vodacom Consumer Website Team 

Best regards,

CW
Chantel W's update22 Jul 2019, 16:13
Reviewer Update
Can yous NOT read!!!!!!

I said DO NOT call me. You can email me. Yous take 5 days to respond to a complaint!!! Vodacom is absolutely pathetic andI have now had enough and will be writing to news 24.