1 reviews | Active since Dec 2016
Called 7 times to query missing data and all 7 times had the phone closed on me!
I bought 1 G on Saturday the 19th August 2017 at 23:02, and earlier this evening I received a notification that I have less than 159MB left at 20:23, then 4 minutes later got another sms stating got less than 40MB left, so disconnected and the rest of my 40MB disappeared and my R30 airtime was taken too. On this data sim I average 100MB per day. usually, a warning sms is sent at 300MB, which I never received. We estimate there was about 700MB or 800MB.
I also have a data contract where 3G disappeared over the weekend as well, which is not the first time this has happened, I go through 250MB on average on a day for work purposes.
I have been trying to get Vodacom to come and sort out the signal and it is now two years later and still, nothing has been done, they keep assuring me that a technician will contact me and come out, which has not happened, I have other complaints about Vodacom and they are still unresolved and never came back to me with a resolution. All places I have enquired about a signal booster told me I can get one from Vodacom as I am a contract client, I have enquired about that several times, and still have not gotten an answer.
I have five sim cards with Vodacom and use them all, and each device and sim have airtime or data missing constantly.
I think it is time I cancel all my numbers with Vodacom and go to another service provider who actually cares about their clients.
Stop *****ing what I pay for, enough is enough already, I am GATVOL!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
