CO
Christelle O
1 reviews | Active since Dec 2018
09 Dec 2019, 11:42
CALLCENTRE STAFF LIE TO GET A SALE
Vodacom did my upgrade over the phone as a promotion. Told me I am getting an amazing special as I am such a loyal client etc. I asked if I can get the same deal in store, as I want to take my time looking at the options. They told me no, it is a once off promotion only available over the phone. Once I did the upgrade, I looked at the Vodacom website and it is the same price they are selling to EVERYONE! EVEN IF IT IS A BRAND NEW CONTRACT. Cant believe they LIE like that to their so called "loyal" clients. It is ridiculous.
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Replies (1)Vodacom's replyOfficial
09 Dec 2019, 12:27Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 12:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
