CO
Christelle O

1 reviews | Active since Dec 2018

09 Dec 2019, 11:42

CALLCENTRE STAFF LIE TO GET A SALE

Vodacom did my upgrade over the phone as a promotion. Told me I am getting an amazing special as I am such a loyal client etc. I asked if I can get the same deal in store, as I want to take my time looking at the options. They told me no, it is a once off promotion only available over the phone. Once I did the upgrade, I looked at the Vodacom website and it is the same price they are selling to EVERYONE! EVEN IF IT IS A BRAND NEW CONTRACT. Cant believe they LIE like that to their so called "loyal" clients. It is ridiculous.

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Replies (1)
Vodacom
Vodacom's reply09 Dec 2019, 12:27
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team