Callcentre segregation of duties not working.

Vodacom changed their service processes that there are multiple numbers to call now for service. 082111 is the old service number. Now they have ********** . ********** , ********** . Each of them is a different service area. And not one area can assist you from a client side end to end. So you keep on being passed from one callcentre to the next.

Then also don't get me started on "Old system" vs New system issues. Only certain support assistants can access the old system so between waiting for service and being transferred your life can go past you. Older more loyal clients on the "Old" System are penalised for being on the old system. You wait longer. Dont make this your clients problems.

The new voice on this line is extremely irritating. Call it yourself. agree or disagree with the voice doing the prompts.

I am only trying to acquire another phone. Calling in should be easier than going into a store.