callcenter employees dont know what they are doing

i have phone 4-6 times to sort out one issue on my husbands account, half the time i spent on hold while they got info from my husband, every time they phone my husband he tells them to put a note on his account that i may verify information, and every time i phone in its as if we have started at the begging, <br> we have been blocked out of our vodacom account. as i asked them not to do that as payment was going to be made slowly but as usual vodacom employees never listen to the people that are calling in.<br> the only call centre agent that really did help me was Deran in the account department the rest could not tell me as much info as he gave me... i have a right mind in cancelling the contract with vodacom and going either to another provider or just going onto prepaid i am so frustrated with vodacom i would never say to anybody to go with vodacom... vodacom use to be the leading service provider and now they are the worst