1 reviews | Active since Jan 2013
Callbacks/variety of phones/top dog vouchers
<p>i am not happy with the service provided by vodacom's call center. each time i have called i was sent an email stating if i am happy with the service i recieved and in each time i pressed no i was smsed i would recieve a call back and guess what two weeks have passed with no call. they are happy to cold call me for their new products but not my complaint. Secondly when looking at the phones i have been wanting the HTC one M9 which is what the complaint is why do they not stock htc anymore or offer the phone not one consultant can answer me which is frustrating. i mean the contract is for two year and not getting what you want and paying for is silly. Thirdly I have an issue with the top dog vouchers its fantastic benifets for people with kids between grade 4 to 12 but seriously how is it fair towards those of us who dont have children. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
it has been 11 days..... i have had no call back and now you are saying that my warrenty is out of date. I have gone through 3 or 4 or your stores and the contact centre and no one has been able to help me... it just a case of its not my store heres the number of the other store they will be able to resolve your problem. The clearwater store manager promised to keep in touch and see what he could do for me but I have heard nothing. I am so sorry i took my new upgrade with you because the service i have recieved is terrible. what has happenned to you guys....?
it has been 11 days..... i have had no call back and now you are saying that my warrenty is out of date. I have gone through 3 or 4 or your stores and the contact centre and no one has been able to help me... it just a case of its not my store heres the number of the other store they will be able to resolve your problem. The clearwater store manager promised to keep in touch and see what he could do for me but I have heard nothing. I am so sorry i took my new upgrade with you because the service i have recieved is terrible. what has happenned to you guys....?