KP
KEEGAN P
1 reviews | Active since May 2020
04 Jan 2021, 14:45
callback
can someone please call me regarding my contract, its a data sim and its been lost, i need to go through to upgrades and cancellations, i bought a prepaid sim and tried does not give me an option to speak to a consultant, went on the website got another 2 numbers and tired but on the third attempt it says my number as been blocked as its been noticed i have made to many calls to Vodacom, i got a WhatsApp number and whatsapped prompts does not relate or help with my query, i sent a message on Facebook messenger stating that i do not have the sim card in my possession and they respond with a USSD for me to dial from the sim card, can someone please call me on *** during my break at 15-45, as i spent the last week trying to speak to someone from Vodacom without any luck please call me urgently, thank you
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jan 2021, 15:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 15:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KP
KEEGAN P's updateReviewer Update
02 Aug 2022, 08:43Hi, I tried to get help on Facebook, but I did not have the details they required, that is when I called in and spoke to the agents. I called in even after making the first payment and sent proof of payment to the email address given and requested a paid up. But nothing has been sent to me, it's like 2 weeks now. All I need and I am asking for is a paid up letter to be sent to me.
Thank you.
Thank you.
KP
KEEGAN P's update02 Aug 2022, 08:43
Reviewer Update
Hi, I tried to get help on Facebook, but I did not have the details they required, that is when I called in and spoke to the agents. I called in even after making the first payment and sent proof of payment to the email address given and requested a paid up. But nothing has been sent to me, it's like 2 weeks now. All I need and I am asking for is a paid up letter to be sent to me.
Thank you.
Thank you.
KP
KEEGAN P's updateReviewer Update
02 Aug 2022, 11:16I sent an email last week and the automated email asked me to respond with my details.i responded and was told to wait 24-48 hours for feedback.
It's been 7 days and no feedback.
What have I ever done to Vodscom to deserve this treatment. I had no business or dealings with you for over a year. But when I check my credit report. It says I have not paid you since January. No one is willing to help, be it emails, the store. I just get ignored, I am now unable to live my life and do things, cause of this.
I do Apologize if I came accross wrong, but I honestly do not know what to do. Emails get ignored, when I spoke to the people on Facebook. I told them that I do not have the number or account number cause my account was closed last year and they tell me to dial a USSD from the number in question. How does that make sense, when I told them I don't have the number.
I can provide any fica docs needed, just so I can have this resolved.
Coming to hellopeter was my last resort. I did everything, sent multiple emails, called and tried so many other things.
Please help me.
It's been 7 days and no feedback.
What have I ever done to Vodscom to deserve this treatment. I had no business or dealings with you for over a year. But when I check my credit report. It says I have not paid you since January. No one is willing to help, be it emails, the store. I just get ignored, I am now unable to live my life and do things, cause of this.
I do Apologize if I came accross wrong, but I honestly do not know what to do. Emails get ignored, when I spoke to the people on Facebook. I told them that I do not have the number or account number cause my account was closed last year and they tell me to dial a USSD from the number in question. How does that make sense, when I told them I don't have the number.
I can provide any fica docs needed, just so I can have this resolved.
Coming to hellopeter was my last resort. I did everything, sent multiple emails, called and tried so many other things.
Please help me.
KP
KEEGAN P's update02 Aug 2022, 11:16
Reviewer Update
I sent an email last week and the automated email asked me to respond with my details.i responded and was told to wait 24-48 hours for feedback.
It's been 7 days and no feedback.
What have I ever done to Vodscom to deserve this treatment. I had no business or dealings with you for over a year. But when I check my credit report. It says I have not paid you since January. No one is willing to help, be it emails, the store. I just get ignored, I am now unable to live my life and do things, cause of this.
I do Apologize if I came accross wrong, but I honestly do not know what to do. Emails get ignored, when I spoke to the people on Facebook. I told them that I do not have the number or account number cause my account was closed last year and they tell me to dial a USSD from the number in question. How does that make sense, when I told them I don't have the number.
I can provide any fica docs needed, just so I can have this resolved.
Coming to hellopeter was my last resort. I did everything, sent multiple emails, called and tried so many other things.
Please help me.
It's been 7 days and no feedback.
What have I ever done to Vodscom to deserve this treatment. I had no business or dealings with you for over a year. But when I check my credit report. It says I have not paid you since January. No one is willing to help, be it emails, the store. I just get ignored, I am now unable to live my life and do things, cause of this.
I do Apologize if I came accross wrong, but I honestly do not know what to do. Emails get ignored, when I spoke to the people on Facebook. I told them that I do not have the number or account number cause my account was closed last year and they tell me to dial a USSD from the number in question. How does that make sense, when I told them I don't have the number.
I can provide any fica docs needed, just so I can have this resolved.
Coming to hellopeter was my last resort. I did everything, sent multiple emails, called and tried so many other things.
Please help me.