Call Sponsoring Dissapeared

I have been using call sponsoring for over ten years, I sponsor the calls for my son and my wife so that they can always make contact with me or our home<br> <br> Suddenly it has disappeared from my account, and when I went on to their truly useless web site I was informed that I had to call to get it activated. After an hour on the phone being passed from pillar to post I tried the online chat.<br> <br> I was then told that I must go to a Vodacom shop to sort it out (Perhaps this is because I have an upgrade that I have not taken and they want me in a shop)<br> <br> My nearest shop is a long drive away (I hour).<br> <br> Surely all they have to do is switch it back on, if I have to drive this far perhaps I should go to MTN next door and try them, I have had a Vodacom account for over ten years, but they clearly don't want repeat business.<br> <br>