Call Sponsor

<p>One phone call, three agents, none of them are able to help me with a simple query. I want to active Call Sponsor on my phone so that my father (who is dying of cancer) can call me or sms me in an emergency even if he does not have airtime on his own number. The first 2 agents never heard of this service before. The 3rd one knew about it but doesn't know how to activate it. She eventually took me off hold only to tell me that my package does not qualify for Call Sponsor to be activated. It took them almost 20 minutes to come to the conclusion that they can't help me. Perhaps it is time your agents check out your website or get trained properly? </p>