Call received but not yet confirmed by confirmations department.

I did my contract upgrade with Vodacom online as I have been doing for many years, but this time I have been waiting 3 days for that confirmation call to take affect. YES the confirmations department did in fact call me and I did confirm. I received and SMS asking me to accept or deny the quote, I accepted. When I followed up days later after noticing that the couriers have not yet contacted me as they usually do within 2 days. Upon calling I was told that the upgrade is pending confirmation. So I spoke to someone that actually did nothing but waste my time on the phone. SO now we wait, until that elusive confirmations department decides to call me.. I think its safe to say that who ever called me to confirm my order is utterly ***********.