RF
Ruben F

1 reviews | Active since May 2019

02 Dec 2020, 08:55

Call me or loose another customer!!!

Vodacom vadacom vodacom... I have taken preventive measures by going in to a Vodacom store and logging a service request so that you will bill me the correct amount of R369 for my SIM ONLY SMART+ PLAN! And guess what happens... You bill me for my previous contract amount!!!!

Reimburse me immediately!!! I will spread the news that you are cheating people and *****ing their money for your benefit!!! Stop your BAD customer service and do what is wright! I cannot believe that I waist my time and hopes on you delivering the service I pay for.

Update my details immediately and give back the extra amount I have paid.

This is unacceptable!!!

I am going to tell everyone I know about your bad service and ******** behavior!!!

Let a consultant call me today or I will cancel my policy with you.

I am done struggling to get a hold of you by calling. And chatting to Tobi does not help me resolve this issue.

You better respond swiftly. I am done struggling with Vodacom. You are billing me for a service I am NOT receiving.

0
Replies (2)
Vodacom
Vodacom's reply02 Dec 2020, 09:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
RF
Ruben F's update03 Dec 2020, 15:51
Reviewer Update
Wow... Just wow! You don't even have my correct details. My number is NOT ***!!!