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Maria M
1 reviews | Active since Sept 2022
20 Jun 2023, 13:30
Call me immediately and fix this mess!!!!
Vodacom is disrespectful!!!
How come my monthly contribution keeps on increasing as you please without checking with me first. I get the same package, my data runs out quicker since I have upgraded my package yet you debit a different amount every month, regardless of me having a fixed contract with you. You had a ****** never to send me an email telling me you made a billings error and you will credit my account in your own time. I want that money in my bank account where you took it from and not to credit my next Vodacom Bill. I have been with you for more than a decade but you treat me with so much disrespect. Call me immediately and fix this mess!!!!
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Vodacom's replyOfficial
20 Jun 2023, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Jun 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Maria M's updateReviewer Update
20 Jun 2023, 15:39I have only received an smses confirming a billings error and I specifically asked for a call. Get someone who is competant enough to contact me asap!!! you guys are so unprofessional!!
MM
Maria M's update20 Jun 2023, 15:39
Reviewer Update
I have only received an smses confirming a billings error and I specifically asked for a call. Get someone who is competant enough to contact me asap!!! you guys are so unprofessional!!