GM
Gezina M
1 reviews | Active since Jul 2016
26 Jan 2018, 07:02
Call me back functionality does not work!!
On 4th January 2018 I logged a "call me back" request for a general enquiry. To this day no one has bothered to actually call me back! Needless to say the reason for my request was to obtain information on eBilling as I was battling to verify my email when clicking on the link (nothing seems to happen). And then, very important, I also needed to change my bank account details for the monthly debit order. Surprise, surprise, my debit order bounced because of your lack of communication! Please take responsibility and get in touch with me immediately to sort this out. Also reverse the R100 debit order unpaid fee as a sign of good faith. I'll appreciate a response as to why my "call me back" request was never attended to in the first place - surely you have a log of all these requests placed from the web and can easily investigate.
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Replies (3)
Vodacom's replyOfficial
26 Jan 2018, 09:25Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2018, 09:25
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
GM
Gezina M's updateReviewer Update
26 Jan 2018, 09:29I don't appreciate your generic response at all! In due course?? What about the now unpaid debit order? Vodacom better not lock our cell phone lines because of this!
GM
Gezina M's update26 Jan 2018, 09:29
Reviewer Update
I don't appreciate your generic response at all! In due course?? What about the now unpaid debit order? Vodacom better not lock our cell phone lines because of this!
GM
Gezina M's updateReviewer Update
28 Feb 2018, 16:59Hi, I receive no replies to the numerous emails sent (30 Jan, 7 Feb, 12 Feb) about the unpaid fee of R100 still to be refunded. It was refunded to my Vodacom account which does not correct the overdraft situation of the bank account you incorrectly debited! Please respond and refund! Ref: EC-1J32-160JKR
GM
Gezina M's update28 Feb 2018, 16:59
Reviewer Update
Hi, I receive no replies to the numerous emails sent (30 Jan, 7 Feb, 12 Feb) about the unpaid fee of R100 still to be refunded. It was refunded to my Vodacom account which does not correct the overdraft situation of the bank account you incorrectly debited! Please respond and refund! Ref: EC-1J32-160JKR