CALL LISTING

My son's Standard Bank card was skimmed - he phoned in immediately, but the bank is insisting we get a call listing for 25 April to prove this. I have spent hours on the phone trying to arrange this - I have faxed (it beats me that an internet company still uses faxes!!!) through my ID and authorisation letter 3 times and have emailed my ID as well. I have been given a reference (S3-85W3U-U7VN3) but the call centre people keep on saying they have forwarded the request as urgent. Nothing seems to happen and I keep following up.